Returns & Exchanges

     Our return policy provides you 14 days from receipt of your order to request a return on any defective item due to the manufacturing process and items shipped in error. Any discrepancy in order received must be reported within 5 days upon receipt of order. All returns must be in original packaging with tags in original condition, unworn, unused and unwashed. Contact us immediately and request a Return Material Authorization (RMA) number. Simply e-mail us at preciousdesire@rogers.com and request an RMA number and the reason for returning the item. We do not accept collect shipment. Our reply e-mail will include RMA number and instructions for returning the item. NOTE: Do not return any items to the warehouse without an RMA number, because they not accept any packages. Please note that federal law prohibits the return of “ Intimate Apparel ” once they have been worn. We strictly adhere to this law. Therefore, all sales on items that are worn are final. Also open hosiery are not returnable. Please be aware that some online sites are offering returns on intimate apparel. For your own health and safety consider that some of these sites simply reship returned items that may have been worn by others. Please choose color and size carefully before placing your order. ( if needed you can use the size charts provided ) Costumes order between Oct 1st and Nov 30th are not returnable. All returns for a refund will (minus shipping cost and a 15% restocking fee) in most cases we can exchange an item for the same one in a different size or color.